“We’ve used STA Graydon for a number of years to collect from our student debtors all over the world. We do so because of their speed of collection, their competitive rates of commission, plus rapid remittance of the funds they’ve collected on our behalf. Their collectors are quick to tell us about their successes, and to press us for additional information that can help them recover an account. We also use their web performance reporting – Your Debts Online – and this gives an overall view of their collections success, as well as individual debt details.”

City University

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Student Debt Collection

We have been helping universities collect unpaid tuition, accommodation, library, commercial and research debts for 10 years. We currently collect all these types of debts for more than 60 university clients across the whole of the UK. Last year we collected over £5.75M for our university clients. We currently have 7,200 ‘open’ student debts worth £17M which we are pursuing. Our university clients benefit from our:

Collection Methodology: we have a dedicated student debt recovery department working between 9am and 9pm Monday to Friday. Our proven collection process of escalating written and verbal communication is aimed at collecting the debts amicably from our efforts in the UK supported by legal action in the UK and overseas offices across the globe if required

Collection Success: we have proven collection success demonstrated by having collected over £13M (47%) from a placement of £28M from 21,000 closed student debts at UK addresses and £4.8M (33%) from a placement of £14.3M from 6,400 closed student debts at international addresses

Reporting: all of our reporting and collection activity is available for scrutiny online via a password protected area of our web site – Your Debts Online

Pricing Methodology: we operate a competitive ‘no collection, no commission’ pricing structure ensuring that you only pay if we collect

In-house Tracing: many students are ‘unintentional skips’ who have simply left their term time addresses after finishing their studies. Others are ‘intentional skips’ and continue to move in order to avoid their creditors attention. Our dedicated in-house skip-tracing team has the compliant tracing systems – databases and intuitive search tools – coupled with the manual dexterity, to locate them

Our collections success is achieved without ever applying unreasonable pressure on the student debtor and our collectors will never be aggressive in their approach. Collectors will treat hardship and special needs cases with the utmost care. Income and expenditure forms are used to establish the student's ability to pay and the collector will establish an instalment plan in line with this whilst regularly reviewing their financial situation.

In addition to these collection efforts, we also facilitate University Discussion Forums across the UK where our clients meet to network, discuss best practice, and receive advice from support specialists such as the Student Loans Company and the Institute of Credit Management.